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We charge a flat fee of $9.95 for shipping deliveries under $50.00 to the 48 contiguous states and District of Columbia. For locations outside of the 48 contiguous states and the District of Columbia, specific freight cost quotes will be provided to the customer prior to order processing. Additionally, if you need LCI items expedited overnight, shipping charges will be incurred. Please notate on your order that you need the products the next day.
There will be a $20 charge for all APO/FPO shipments (each individual package shipped). LCI claims responsibility for shipments up to the point of delivery to the APO/FPO sort facilities. If shipments are delayed once the package has been delivered to either sort facility, LCI will not issue credit or reship the material.
Hazmat items cannot ship direct from LCI via air transport to OCONUS destinations. Hazmat items also cant ship to APO/FPO. Hazmat Items are marked on the website for your convenience.
The FOB Destination pricing that LCI provides includes freight for shipments to locations within the lower 48 US states, dock to dock only. Orders with considerations above this, i.e. APO,FPO, international shipments, liftgate, inside delivery, etc. require a quote request prior to placement of your order. If such services are rendered without a quote being provided and are authorized at any time after an order leaves our facility, you will be notified of the additional cost and invoiced for these services.
What is liftgate service?
A liftgate is a motorized platform attached to the back of the truck that will physically lower your order to the ground so that you can take it inside your business or home. The truck driver will place your order on the ground using the liftgate and you are responsible for bringing it inside. If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate. The charge for the liftgate is $150.00 but additional fees may apply if a liftgate is added or authorized by your customer after placing the order.
What is Inside Delivery?
Inside delivery is when the driver brings the shipped items from the truck to the entrance of your building. Generally this means the items will be brought inside the front or back door â€“ for example, a lobby or back room. Inside delivery does not include delivery down a hallway or up/down steps. The Driver will not unpack, in any way, to make the load accessible into the building.
The charge for Inside Delivery is $75.00 but additional fees will apply if inside delivery is added or authorized after placing the order.
What is LTL Shipment?
Less than truckload freight shipping (LTL) is used for the transportation of small freight or when freight doesnâ€™t require the use of an entire trailer. This shipping method is typically used when freight weighs between 150 and 15,000 pounds.
Once LCI has determined that your order will ship LTL, we will then pick our preferred carrier to ship the order. The transportation dispatcher will contact the customer to set up an appointment to have the shipment delivered. If the transportation company cannot get in contact with the customer or a Point of Contact (POC) was not provided when placing the order, the trucking company will contact LCI for a POC. We will then reach out to who placed the order to obtain a POC. If LCI is not successful obtaining a POC the product will be returned back to our warehouse. Please note that the customer will be responsible for the cost of the returned freight and whatever charges occur during this time (storage fees). Our standard return policy will also apply in this instance.
Shipping & Claims for Discrepancy
LCI’s signed receipt from the transportation company for a shipment in good condition constitutes delivery and LCI responsibility ceases. For destination customers, should overt damages or shortages exist at time of delivery, it is the customers responsibility to mark such with carrier on the BOL or POD and then to contact LCI to file a claim for credit. All claims to LCI for overt shortages and damages as marked with the carrier must be made within 5 business days after merchandise is received. For origin customers, all claims for loss or damages are matters between the consignee and the transportation company. LCI is willing at times, however, to assist our customers with the collection of such claims. Concealed shortage/damage is defined as damage or shortage that is not discovered (or could not be discovered) until after the carrier has completed delivery of the goods, and unpacking of the shipment has occurred. Customers should report any such cases for credit to customer service within 30 days of receipt of order. Please include pictures of the damaged items as received, as well as the PO number and delivery date of your shipment when submitting your claim. For shortages please provide the quantity expected from the packing slip and the quantity received. If a claim is received after 30 days LCI reserves the right to deny the customers claim. A mis-pick is defined as product that is received in error in lieu of the product that was ordered. These discrepancy procedures are outlined in the Replacement and Return Policy An Overage is defined as product received in excess of what has been billed to the customer. For resolution, contact LCI customer service with the purchase order number, item description, and quantity received. LCI will provide disposition instructions for the overage items. This is not to be confused with inventory received in excess of what is open and to be received per the customer’s records. If the latter is the case and the customer has been invoiced, this is to be treated as a return due to LCI error. See Replacement and Return Policy.
Replacement and Return Policy
Returns must be initiated no later than 30 days after merchandise is received. Returned merchandise will be accepted for credit only if in sealed and resalable condition, and after arrangements have been made with LCI for its return. In requesting authorization to return merchandise, the customer must provide the invoice or transaction number and date of purchase to insure prompt handling. Special order merchandise, food or beverage and pharmaceutical products, dated goods, shredders (due to warranty) and personal protection items (PPE) are not subject to return, except in case of error on the part of LCI. All returns not the result of an error by LCI will be charged a 15% restocking fee. In addition, return shipping charges must be prepaid by the customer. Mis-picks where the wrong item is received are an example of a return due to error on the part of LCI. Please contact customer service no later than 30 days after merchandise is received and provide the purchase order number, items expected and item part number received in error. LCI will issue a credit for the items ordered and not received as well as provide disposition for the items received in error. A new purchase order will be required for shipment of items originally ordered. LCI will replace the product if the product shipped was a result of LCI order fulfillment error. The customer is required to return the product utilizing the carrier of choice by LCI. LCI accepts the freight charges of its carrier of choice. The customer's original form of payment will be credited with the return upon receipt of the returned merchandise.
Shipping costs will NOT be refunded unless the item is being returned because it is damaged or defective. Merchandise damaged in transit will be returned, freight collect, to LCI for a claim against the outbound carrier. The customer will receive a replacement for the original item next day priority. Resolution of any unresolved dispute for any replacement or return product will be referred to the e-Commerce Department.