Now Accepting Milstrip! |
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Frequently Asked Questions
Can anyone set up an account and order from this site? YES! Although many of our clients are government and military customers, anyone is welcome to place orders with us. However, our Base Supply Stores are only accessible to the military customers. You can also shop as a guest without setting up a formal account by clicking on the guest link to the left. Guest shopping is allowed by clicking on the Shop As Guest link at the top right corner. If you'd like to set up an account with us or are tax-exempt, please fill out our Customer Sign Up form from our Sign Up section. If you have any question please email us at Here or call us toll free at 1-877-524-4722. It's a quick and easy process. You can download a small instruction booklet (PDF format) for an illustrated example. When will my order be received? Most orders placed Monday thru Friday before 2:00 p.m. within your own time zone will usually be delivered to you the next business day! If you have an order that includes products from LC Industries' Distribution Center, the products will be shipped out by the next day and received within 2-4 days. You will be notified of any back ordered items. How much do you charge for shipping? We do not charge for shipping at this time for deliveries to the 48 contiguous states and District of Columbia. For locations outside of the 48 contiguous states and the District of Columbia, specific freight cost quotes will be provided to the customer prior to order processing. Additionally, if you need LC Industries' items expedited overnight, shipping charges will be incurred. Please notate on your order that you need the products the next day. Is there a minimum order amount? Yes. Because we do not charge shipping, we ask that you order at least $50 worth of goods at a time. What methods of payment do you accept? We accept Visa and MasterCard as well as Government Purchase Cards (GPC). Please refer to our Policies page for information on returns, privacy, and security. Will I be charged a sales tax? You will be charged a state sales tax if your shipment will be delivered to any of the following states: Florida, Georgia, Kentucky, Mississippi, Nevada, New York, North Carolina, Pennsylvania or South Carolina. If you are exempt from paying state sales taxes (i.e. government customers), please sign up for an account through us and we will set you up as exempt. I can't find an item I'm looking for. Can I suggest products? Please send us your suggestions with as many details as possible. We realize that the site is not carrying some of the products you may be accustomed to seeing. We will be adding 100s of products over the coming weeks. We'll be happy to add suggested items. Our retail locations are limited to Base Supply Stores accessible only by military personnel. See our complete list of locations. Do you Provide Level 3 Credit Processing? We provide Level 3 credit processing for our customers with supporting purchase cards. You don't have to do anything extra to receive this service. It will happen automatically with specific credit cards designed to receive this information in their statements. What is Level 3 Credit Processing? Level-3 (also known as Level III, Level 3, or Level-III) line-item detail is a data specification designed to support business-to-business and business-to-government credit card use. Level-3 line item detail provides specific purchase information such as Item Description, Quantity, Unit of Measure, Price, and more. This information is very useful to cardholding organizations to help streamline accounting and business practices and to merge payment data with electronic procurement systems. LEVEL I (Consumer cards) is a standard credit card purchase transaction, and offers such information as:
LEVEL II (Corporate cards) adds additional information about each purchase, including:
LEVEL III (Procurement/Purchase cards) adds full line-item detail to the data in Level II, including:
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